Refund and Return Policy
At Shiv Aura Creation, customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which products can be returned, replaced, or refunded.
1. Eligibility for Returns
You may request a return or replacement if:
- The product is damaged, defective, or incorrect
- The item is unused, uninstalled, and in original condition
- The product is returned with original packaging and accessories
- The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or installed products
- Items damaged due to improper installation or misuse
- Customized or special-order products
- Products returned without original packaging
3. Return Process
To initiate a return, please contact our customer support with your order details and images (if applicable). Once approved, return instructions will be shared.
4. Refund Policy
- Refunds are processed after inspection of the returned product
- Approved refunds will be issued to the original payment method
- Refund processing may take 7โ10 business days
5. Replacement Policy
If a replacement is approved, the replacement product will be dispatched once the returned item is received and verified.
6. Shipping Charges
- Shipping charges are non-refundable
- Return shipping costs may be borne by the customer unless the item is defective or incorrect
7. Cancellation Policy
Orders can be cancelled only before they are shipped. Once shipped, cancellation is not allowed.
8. Policy Updates
Shiv Aura Creation reserves the right to modify this policy at any time without prior notice. Any changes will be updated on this page.
9. Contact Us
For any refund or return-related queries, please contact:
Shiv Aura Creation โ Customer Support